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terms & conditions

If you are not happy with your purchases you can return them to us for a refund or exchange providing they are unused and in re-saleable condition. We will not refund socks that have been worn as it is unhygienic unless, of course, there is a fault with them. We will not refund hats or knitwear that have been worn, smell of perfume or have make-up on them. 

 1. You have the right to cancel the contract at any time up to 7 working days starting the day of delivery. If you wish to exercise your right to cancel you must notify us in writing, either email or letter. 

2. It would be helpful to us if you could e-mail your intention to return the goods to info@perilla.co.uk. Please complete the Returns Form enclosed with your order as this will help speed up the refund process. Goods are refunded within 30 days.The item(s) must be returned within 14 days of invoice date (UK customers); 21 days (Europe excluding UK); 28 days (Rest of the World). Returns received outside of the time frame will be considered for a credit note (in the form of a voucher code) only and will not be eligible for a refund.

3. Proof of posting is helpful for you if you send things back to us for exchange or refund. If the value is over £50 we suggest that you do Signed For or Special Delivery depending on their insurance value, as they are your responsibility and not ours. Ensure returns are properly sealed!

4. We will credit your original method of payment. If the products you return are faulty or not as ordered we will of course give you a full refund plus the postage costs back to us. If you change your mind or return for other reasons we will deduct the postage cost that was incurred when we sent the item out. 

5. If you want to exchange any items, please ring on 01886 853 615 so that we can let you know whether we have that item in stock. There is no need to return the box for an exchange.

6. We try our very best to respond to e-mails within 1 day. Please bear in mind that in very bad weather we have been known to lose our Broadband connection and our phone lines - the farm is the last one on the line in a remote location.

7. Peel off top right hand sticker on Returns form to: Perilla Limited, Park Farm, Upper Sapey, Worcester WR6 6XX. The returns sticker is not on the invoice.

8. Please read the washing instructions carefully. Alpaca and cashmere absolutely will not stand the agitation of a normal wash in a machine - that is how you make felt! Items must be washed on a WOOL cycle only (or gentle hand wash). There is a very good reason that there are various programmes on your machine and Delicates will not do! Watch out for washing machine computer chips - if you have set the wrong programme you absolutely must pull the plug out and allow the machine to reboot otherwise you will not be able to change your mistake. 

9. The contract's content will be stored. You may store the terms and readily look them up. For security reasons your order's data is not available via the internet. We keep this data in confidence according to our privacy policy.
10. We will not honour bogus voucher codes that can be found on the internet and it is unfair and embarrassing to expect us to do so. If you wish to get very occasional offers then please subscribe to our newsletters. 
11. We absolutely will not tolerate abusive emails or rudeness on the telephone to our staff, that is not what they are paid for. If you feel that way inclined please ask for Sandra Morton, the owner.
12. If you wish us to remove any details from our stored information please let us know, it  is there to look up what you had before or contact details to save you giving them to us again when you order over the phone. We can delete orders and information completely.
13. We are a small company and can do pretty much whatever you want us to do during most of the year but we really struggle to hold orders to post on a certain date from October to December as we are so busy. Please do not take offence when we say no can do!
 
Keep your costs down by returning exchanges without the box.
Perilla
Park Farm
Upper Sapey
Worcester
WR6 6XX
01886 853 615
info@perilla.co.uk
Please note, Perilla is a registered trade mark and under no circumstances is a competitor allowed to use our brand name to drive traffic to their own website or use as a keyword.