Our priority at all times is to give you an easy and enjoyable shopping experience while protecting your privacy and the integrity of your personal information.
Data Collection & Storage - You may browse the Perilla website without giving us any of your personal information. However, if you wish to make a purchase you will obviously be required to pass over such information as this will enable us to fulfil your request. We keep a record of this information on our database so we may recognise you as a customer. We also keep a record of your purchases and we often save email correspondence so we may track questions or concerns you may have with our products or service. All card information is encrypted and we never see it. If you call us and do an order over the phone please be assured that all card information is shredded immediately after we process the order. Addresses are password-protected and stored on a secure server, so no one else can possibly access them. Our data collection and storage is governed by the rules of the UK Data Protection Act.
Email addresses: We like to have an email address so that you can receive confirmation of your order and also notify you when your order has been shipped. Occasionally, particularly at our busiest time Christmas, we might have run out of a colour or size and we will need to contact you. If you do not wish to give us that then just put "firstname.lastname@example.org" where it is required. If you contact us after the order has been shipped we can always remove your email address from our database - it is no problem.
Newsletter: Historically we have sent these out once a month but we have recently sent out a request form asking you if you wish to remain on our newsletter list. If you did not opt in then you will not longer receive this. If you wish to opt into our newsletter list then you can either do this on the homepage or as you go through checkout. Our policy has been for you to opt in since 2011. If you receive a newsletter and get bored with it then please click on the "unsubscribe" link and that will be the end of them.
Telephone number: We only need this if there is a problem and annoyingly it is always the people we need to speak to who leave a fake telephone number. If you contact us after the order has been shipped we can always remove your telephone number from our database - it is no problem.
Data Sharing – we do not share data with a third party at all, ever and never have.
EU Cookie Law - A cookie is a small file, typically of letters and numbers, downloaded on to a device when the user accesses certain websites. Cookies allow a website to recognise a user’s device.
"Implied consent" is when you wish to carry on buying from our website - we hope you agree that is a reasonable assumption. Please ring your order through if you do not. We do not gather your information and sell it to a third party so that they may advertise to you, ever.
Data is collected in the shop using a web analysis tool called Google Analytics using cookies that are (able to be) used to generate pseudonyms for user profiles.
The customer has the right to revoke any given consents at all times. The customer has the right to information about their stored personal data and right to correction, blocking and deletion of the data.
Payment: We have two gateways of payment:
1) SagePay. Everything is encrypted and we never see any of your card details. If you have a refund this is put back onto the card you have used for the purchase. If you want to add another product to your order you need to give us your card details again as we have no access to it.
2) PayPal - this is considered one of the safest modes of payment and is very quick and efficient. Again if we need to give you a partial or full refund this goes back onto the card or account you selected to pay with.
™Perilla is a registered trademark (UK00003303702) and our brand name must not be used to drive traffic to other sites or to sell alpaca socks not made by us.
© Copyright -This website and its content is the copyright of Perilla Limited - © Perilla 2006. All rights reserved. Any redistribution or reproduction of part or all of the contents in any form is prohibited. You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system. You must not lift images off our website under any circumstances.
TRUSTMARK WITH REVIEWS
Integration of the Trusted Shops Trustbadge
Following an order, the Trusted Shops Trustbadge is incorporated into this web page in order to display our Trusted Shops trustmark for buyers and the eventually collected reviews, as well as the Trusted Shops product offer.
In balancing the various interests, this serves to safeguard our legitimate prevailing interests in an optimised marketing of our offer. The Trustbadge and the services advertised are an offer of Trusted Shops GmbH, Subbelrather Str. 15C, 50823 Köln.
Whenever a Trustbadge is called up, the web server automatically stores a so-called server log file which contains, for example, your IP address, the date and time of retrieval, the data volume transferred and the requesting provider (access data), and documents the retrieval. This access data will not be evaluated and will be automatically overwritten seven days after your visit to the page.
Other personal information will only be transferred to Trusted Shops if you decide, after completing an order, to use Trusted Shops products or have already registered for their use. In this case, the contractual agreement between you and Trusted Shops applies.