All our prices include VAT but exclude delivery costs. The VAT part is shown as you go through checkout and on your invoice.
Basket value of £50 and over we offer free postage.
All our post is sent via Royal Mail and delivered by your own postman.
Postage rates: Our default postage is 2nd Class small parcel - delivery 2-3 days. By law we have to add VAT to these rates. Royal Mail prices go up annually.
2nd Class small packet (2-3 days) £2.90 + VAT = £3.48
1st Class small packet (1-2 Days) £3.48 + VAT = £4.18
1st Class Signed For (1-2 days) £4.48 + VAT = £5.38
Next Day Guaranteed delivery is £8.25 + VAT = £9.90
Saturday Guarantee £12.90 + VAT = £15.48 (to be done on a Friday only up to 12 midday or for customers who are only home on a Saturday).
We can normally get orders dispatched within 3 WORKING (Monday - Friday) days, however, we don't guarantee this as there can be some sporadic very busy periods and October to end December we are always busy. We do not post on Saturdays.
Our default postage is now 2nd Class standard small packet unless they are large items in which case they will go by a carrier. The carrier will need a signature or your permission to leave somewhere safe.
If you would like your item by the following day please select Next Day in the shipping option section. Please note that the cut off time for Next Day Guaranteed and First Class Signed For is 12 midday Monday to Friday only - we do not work over the weekends. These are sent via Royal Mail's Special Delivery service and must be signed for. If you do an order on Friday before 12 midday and you want it for Saturday you need to select the Saturday Guarantee option or it will arrive on Monday. You can always phone to make absolutely sure we have received your Next Day order – 01886 853 615.
Gifts: Please ensure that the correct address is entered for shipping - it is unfair to expect us to re send an order when you have made an error. It is even more unfair to give us poor review feedback when it is entirely your fault and not ours. It is impossible for us to check each and every shipping address before we send out, we send out a hundred orders a day. UK addresses can be checked on the Royal Mail website so please click here or copy and paste into your browser:
We can send gifts all over the world and only charge the rates we are charged ourselves.
We want you to be 100% satisfied, not only with your purchases but also with your dealings with us. If you have a problem please let us know. If you have been sent a Trust Pilot request and you do not want to respond please just delete it. If you get a request for feedback and your order has not arrived please let us know. If you wish to insure your order you can do that with Trusted Shops but again you will receive an email checking that everything is satisfactory so if you dislike such emails don't start the process!
Confirmation emails: Take care spelling your email address correctly, we have no magic system of knowing what it can possibly be and if it is wrong you will not get an email from us. Some customers have btinternet.com/co.uk and hotmail addresses both always drop us into the Spam mail. Please check there when you make an order with us to see confirmation and shipping emails.
If you are not happy with your purchases you can return them to us for a refund or exchange providing they are unused and in re-saleable condition.
1. You have the right to cancel the contract at any time up to 14 days. If you wish to exercise your right to cancel you must notify us in writing, either email or phone. The cost of postage will be deducted if we are not at fault.
2. The item(s) must be returned within 28 days of invoice date. Please complete the Returns Form enclosed with your order as this will help speed up the refund process. Goods are refunded within 10 days of arrival here.
3. Goods must be returned depending on their insurance value - these items are your responsibility when they are in your care and you must get valuable items covered by using one of the tracked and signed for services - this is for your protection and not ours - if something gets lost coming back to us you need to be able to make a claim - although unbelievably rare it does happen.
4. We will credit your original method of payment. If the products you return are faulty or not as ordered we will of course give you a full refund plus the postage costs back to us.
5. If you want to exchange any items, please email or ring on 01886 853 615 so that we can let you know whether we have that item in stock. There is no need to return the box for an exchange of the contents but you do need to return the box for a refund for slippers as they are in their own special boxes.
6. We try our very best to respond to e-mails within 1 day. Please bear in mind that in very bad weather we have been known to lose our Broadband connection and our phone lines - the farm is the last one on the line in the middle of nowhere and we have ongoing connection problems.
7. Peel off right hand sticker on returns form to: Perilla Limited, Park Farm,
8. If you return goods because of a change of mind or gifts are unwanted we will deduct the cost of postage out to you even if they were sent out for free.
10. If goods are returned for a refund then our cost of postage out to you will be deducted from that refund unless we or the goods were at fault.
Please Note - Colours: Colours look different when they are photographed outside to studio shots but we try very hard indeed to represent the colours as best we can. Pinks and reds are notoriously hard to do. What we have no control over is your own monitor and how that is set.