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terms & conditions

If you are not happy with your purchases you can return them to us for a refund or exchange providing they are unused and in re-saleable condition. We will not refund socks that have been worn as it is unhygienic.

 1. You have the right to cancel the contract at any time up to 7 working days starting the day of delivery. If you wish to exercise your right to cancel you must notify us in writing, either email or letter. 

2. It would be helpful to us if you could e-mail your intention to return the goods to info@perilla.co.uk. Please complete the Returns Form enclosed with your order as this will help speed up the refund process. Goods are refunded within 30 days.The item(s) must be returned within 14 days of invoice date (UK customers); 21 days (Europe excluding UK); 28 days (Rest of the World). Returns received outside of the time frame will be considered for a credit note (in the form of a voucher code) only and will not be eligible for a refund.

3. Goods must be returned by Signed For or Special Delivery depending on their insurance value. 

4. We will credit your original method of payment. If the products you return are faulty or not as ordered we will of course give you a full refund plus the postage costs back to us.

5. If you want to exchange any items, please ring on 01886 853 615 so that we can let you know whether we have that item in stock. There is no need to return the box for an exchange.

6. We try our very best to respond to e-mails within 1 day. Please bear in mind that in very bad weather we have been known to lose our Broadband connection and our phone lines - the farm is the last one on the line in the middle of nowhere.

7. Peel off right hand sticker on returns form to: Perilla Limited, Park Farm, Upper Sapey, Worcester WR6 6XX

8. Please read the washing instructions carefully. Alpaca and cashmere absolutely will not stand the agitation of a normal wash in a machine - that is how you make felt! Items must be washed on a wool cycle only (or gentle hand wash).

9. The contract's content will be stored. You may store the terms and readily look them up. For safety reasons your order's data is not available via the internet. We keep this data in confidence according to our privacy policy.

10. We will not honour bogus voucher codes that can be found on the internet and it is unfair to ask us to do so. 

Our returns forms have a peel off sticker for you to use to return goods to us. Keep your costs down by returning exchanges without the box.

Perilla
Park Farm
Upper Sapey
Worcester
WR6 6XX
01886 853 615
info@perilla.co.uk