terms & conditions
If you are not happy with your purchases you can return them to us for a refund or exchange providing they are unused and in re-saleable condition. We will not refund socks that have been worn as it is unhygienic.
1. You have the right to cancel the contract at any time up to 7 working days starting the day of delivery. If you wish to exercise your right to cancel you must notify us in writing, either email or letter.
2. It would be helpful
to us if you could e-mail your intention to return the goods to
info@perilla.co.uk. Please complete the Returns Form enclosed with your order
as this will help speed up the refund process. Goods are refunded within 30
days.The item(s) must be returned within
14 days of invoice date (
3. Goods must be returned by Signed For or Special Delivery depending on their insurance value.
4. We will credit your original method of payment. If the products you return are faulty or not as ordered we will of course give you a full refund plus the postage costs back to us.
5. If you want to exchange any items, please ring on 01886 853 615 so that we can let you know whether we have that item in stock. There is no need to return the box for an exchange.
6. We try our very best to respond to e-mails within 1 day. Please bear in mind that in very bad weather we have been known to lose our Broadband connection and our phone lines - the farm is the last one on the line in the middle of nowhere.
7. Peel off right hand sticker
on returns form to: Perilla Limited, Park Farm,
8. Please read the washing instructions carefully. Alpaca and cashmere absolutely will not stand the agitation of a normal wash in a machine - that is how you make felt! Items must be washed on a wool cycle only (or gentle hand wash).
