returns
If, for any reason, you are not happy with your purchases you can return them to us for a refund or exchange providing they are unused and in good condition. Please follow the steps below:
1. You have the right to cancel the
contract at any time up to 7 working days starting the day of delivery. It
would be helpful to us if you could e-mail your intention to return the goods
to info@perilla.co.uk. The item(s) must then be returned within 14 days of
invoice date (
2. Please complete the Returns Form enclosed with your order as this will help speed up the refund process. Goods are refunded within 30 days.
3. If handbags and luggage are returned after the 7 day cooling off period there will be a restocking charge of £5.00.
4. The customer is responsible for the postage costs incurred when returning an item. Goods must be returned by Recorded or Special Delivery only. Should the items get lost or damaged on route to us you must claim compensation from the Post Office. Perilla cannot be held responsible for any item returned to us in any other way.
6. We will credit your original method of payment excluding delivery (unless goods are faulty or not as ordered). If the products you return are faulty or not as ordered we will refund you the cost of the return postage, as well as the goods and your original postage and packing charge.
7. If you want to exchange any items,
please ring so that we can let you know whether we have that item in
stock. There is no need to return the
box for an exchange. You will not be
charged additional P & P on your replacement items as long as they are
delivered to a
8. We try our very best to respond to e-mails within 1 day. Please bear in mind that in very bad weather we have been known to lose our Broadband connection and our phone lines.
Peel off right hand sticker on returns form to: Perilla Limited, Park Farm, Upper Sapey, Worcester WR6 6XX
