All our prices include VAT but exclude delivery costs. The VAT part is shown as you go through checkout and on your invoice.
We offer FREE delivery for basket value of £50 and over - this will go 2nd Class Signed For.
Christmas Deadlines: 1st Class Signed For is Friday 18th December; Next Day Delivery - Monday Midday 21st December - NO EXCEPTIONS. All orders made after these dates will be treated as normal.
Please let us know if your order has not arrived 5 days after you are sent a shipping notice so that we can do something about it! Overseas please do likewise knowing what is normal for your country.
RETURNS: Christmas gifts must be with us within 14 days of Christmas Day - 8th January,2016
Postage rates:These are the actual amounts we pay ourselves and we do not make profit on postage - unfortunately we are obliged to add VAT - that is a legal requirement. Rates are: 2nd Class Signed For delivery £3.32+ VAT = £3.98 (up to 3 days); 1st Class Signed For (1-2 days) £4.17 + VAT = £5.00, Guaranteed Next Day is £10.40 + VAT = £12.90; Saturday Guarantee £15.48 + VAT = £18.58.This last rate should be done up to Friday 12 midday or can be done any other time if you are only home on a Saturday.
We can normally get orders dispatched within 3 working (Monday - Friday) days, however, we don't guarantee this as there are sporadic very busy periods, Christmas being the busiest. Please note that 1st Class post means when we get to your order not from the minute you place the order. Please note that we do not post on Saturdays.
The default setting for all post is 2nd class Signed For (takes up to 3 days) unless they are large items in which case they will go by a carrier. If you think you might be out when your postman arrives then email us with the information of where to leave your parcel safely. The carrier will need a signature or your permission to leave somewhere safe. Please give us your phone number - if there is a problem we need to contact you - we have no other interest or use for it.
If you would like your item by the following day please select Next Day in the shipping option section. Please note that the cut off time for 1st Class Post and Next Day is 12 midday Monday to Friday only - we do not work over the weekends. These are sent via Royal Mail's Special Delivery service and must be signed for. If you do an order on Friday before 12 midday and you want it for Saturday you need to select the Saturday Guarantee option or it will arrive on Monday. You can always phone to make absolutely sure we have received your Next Day order – 01886 853 615.
We can send gifts all over the world and only charge the rates we are charged ourselves.
It has been a labour of love to source the wonderful products that you've seen on this site. Similarly, we want to be sure that Perilla also offers the very best customer service. We want you to be 100% satisfied, not only with your purchases but also with your dealings with us. If you have a problem please let us know.